Gained’t be checking back again right here but will expect them to entirely replace flooring and repair THEIR POOR Get the job done together with installing rest room Properly.
I usually do not like men and women and businesses that refuse to confess They only can be Erroneous and In such a case ARE Mistaken.
– I referred to as customer service and somebody was sent To judge. He arrived, and assumes there was a material defect while in the trim. He also mentioned the set up task wasn't performed very perfectly as there are pencil marks and inadequate angle cuts in lots of regions of the trim.
Outside of pissed off now, we were promised another update and an install was scheduled – A different no show. Now all I want is actually a refund and void the warranty around the carpet we have. Our contacts have already been Elena Nelson and now Scott Heath (Tampa). We've missed too many times from do the job and can't belief Empire to complete The work anymore. We now have notified BBB and Find Card and do not want A different supply from Scott Heath – merely a refund.
(three) the stairwell carpet put in has previously began to turn out to be un-nailed and corners are starting pop up. This is a really current discovery that was seen by us just yesterday.
She explained I had to go through them and after weeks of rudeness on cellphone. I favored not dealing with you fellas . She advised me No body cares about you. She hung up. I really believe that your organization don’t treatment about us. My loved ones has Hurricane Harvey problems and we just got a tile quote from you, but because you don’t treatment. Planned to get in touch with corporate but you don't have any selection.
It is a disaster!! I was designed to be web hosting a party tomorrow and I've a scarcely furnished lounge with broken carpet just form of laying there!
I haven't obtained a connect with again. Please reply, allowing me know you have got been given my this email and my e-mail from yesterday, noticed under.
!! My household were packed up and in a shambles for three weeks and tbeyt have booked me out in their program till Thursday ….. and MY CARPET IS IN!!! They are taking care of “install nect working day custometd More than ME!!!! I happen to be attempting to get my carpey mounted tomorrow…its a joke to them…now they’re booked good til Thursfay….why can’t they son out an out of doors team and obtain it Finished!!!!
This is unacceptable and I think I’m gonna consider my organization elsewhere. And that i hope the representative observed in his file they messed up and never which i cancelled my appointment. Do you understand how really hard it absolutely was for read more me to get this appointment making sure each get-togethers ended up available as said by empire carpet. SMH. Now I don’t know when might be accessible all over again
Thank you for building us aware of this matter. We’ll be even more reviewing your issues, and we’ll be in connection with you before long.
We're not joyful regarding the job they accomplished for up and now These are owning troubles seeking to maintenance it they usually messed it up extra. Be really watchful in making use of them.
We've got still left quite a few messages but she won't return calls so future step Authorized if they do not replace floor and put in bathroom Appropriately.
! Soon after several attempts to succeed in Anyone everyone. I spoke with Meagan at their primary Workplace and she together with the Installer supervisor that they might use the opposite underlayment. Once they at last showed up to redo the ground they didn’t have any new underlayment ! Soon after reaching The supervisor he claimed that the main Workplace explained not To place down new but to reuse the initial! They did the floor and it absolutely was superior. For two weeks which is, it had been now worse than prior to and 2 times as loud!! Well you know the Tale now about receiving ahold of them and finding an individual out to think about the floor. its the tip of march by now! Apri[, Might, June, July, ,Aug and Here is the God’s trustworthy truth The supervisor showed up just after you understand how many claims and dates established and broken , I am aware I have them all documented, September 27th, which was helpful for him for the reason that his wife was with him and he defined which they were being on their own way for their lake cabin and stopped by for any dampness reading through!! He walked in with my spouse and I standing there and said he could listen to it ad come to feel the floor relocating and hadn’t even created it on the Bedroom however! He shook his head a explained to us both of those that it had been Negative and yep they would manage us and make this flooring appropriate!!! To start with time ever of us heard or perhaps made mention of gluing the floor down! He stated that it ought to have been glued down! He confident us that they'd help it become ideal and acquire us looked after and left1 Monday I get a phone from Meagan and he or she explained that she had his report and that there WAS NO PROBLEM WITH THE INSTALLTION Which we were To blame for spending to have the floor glued down ! So with that getting reported I am forwarding all this data and dates and instances and phone calls and guarantees and broken appointments and no return calls and voice mails which more info were still left to a legal professional if we don't get any reaction from this e-mail! I am able to assure It might be quite a bit more cost effective for Empire to fix or switch our floor than for me to consider legal motion!! Not a threat a Promise!